Clients are what keep us in business, so it’s always important to keep them happy. But, how do we know that what we’re doing is what we need?Above and beyond the legal services you provide, what holds the most value when it comes to new and current clients wanting to work with you? This session will talk about real-life ways to determine what will keep clients happy and coming back to you again and again. We’ll also discuss how to use this knowledge to drive focus on doing the right things the right way within your firm.